Industry challenges we solve
Telecom is unforgiving. A wrong SDP negotiation drops the call. A missing CDR loses the revenue. A leaked SIP password funds someone else's premium rate fraud overnight. We focus on the failure modes that actually take carriers offline.
One way audio in production. NAT traversal looked fine in staging. The SBC misroutes RTP. Calls connect, nobody hears the customer, support tickets pile up, and every retry costs another minute on the carrier bill.
Toll fraud in the middle of the night. A weak SIP credential on a compromised PBX runs $40,000 of premium rate calls to Latvia in six hours. By the time the carrier alerts you, the money is gone and the dispute is unwinnable.
Billing that does not reconcile. Your CDRs say one minute count, the upstream carrier invoice says another, and finance loses three days a month chasing the gap. Margin disappears into rounding and disputed records.
Contact centres that crumble under load. A campaign launches at 9am, the dialler bursts to 500 concurrent channels, the database starts queueing, agent screens lag, and the regulator notices the abandoned call rate breach before you do.
DLT registration drift in India. A new content template is needed, the DLT portal rejects it, marketing pushes the campaign anyway, the operator filters it as spam, and your sender reputation takes a month to recover.
AI voice bots that feel like 2015 IVRs. Latency is 1.8 seconds, barge in does not work, every misheard digit forces a restart, and customers ask for a human in the first six seconds.