Industry challenges we solve
Insurance is process heavy and document heavy. Most of the engineering pain comes from systems built before the web, paperwork that still arrives as a PDF, and regulatory frameworks that punish ambiguous data more than slow data.
Claims handlers retyping the same fields. A loss notification arrives as a PDF, the handler types the policy number, the date of loss, and the claim value into the policy admin system by hand. Three thousand claims a month, a five day backlog, and accuracy that drifts at the end of every shift.
Underwriting on spreadsheets. A pricing model lives in an Excel workbook on one underwriter's laptop. The version control is the file name. A regulatory inspector asks how the rate was derived and the answer is a screenshot.
Brokers waiting on email quotes. A commercial enquiry sits in an inbox for two days because it needs three carrier quotes and nobody remembered to email the third. The deal goes to a competitor that quoted in 20 minutes.
Policy admin systems built in 1998. Green screen terminals, COBOL on the back end, batch jobs that run overnight. Adding a new product takes nine months, and every front end change waits on the same release window.
Fraud detection by gut feel. A senior handler "knows" when a claim looks wrong. The rules engine is six unmaintained Drools files. False positives are 40%, the operations team is buried in investigations, and actual fraud rings ship through under the radar.
Regulatory evidence that lives in tickets. The FCA, IRDAI, or state insurance commissioner asks for the audit trail of a control. The team finds it eventually, in three Confluence pages, two ZIP files, and one Slack thread. Audit fatigue grows and confidence in compliance shrinks.