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Industry: eCommerce & Retail

Software development for eCommerce & retail

Storefronts that load in under a second. Payments that route to the cheapest acquirer. Inventory that reconciles to the warehouse rather than the spreadsheet. We build on Shopify Plus, Magento, and WooCommerce when that is the right call, and we ship headless commerce on Medusa, Saleor, and commercetools when conversion or omnichannel demands it. PCI scope reduction is included by default.

Industry challenges we solve

Retail margins are thin and the difference between a profitable store and a closed one is often a 200ms page weight, a misrouted refund, or a stock count that lied. We focus on the things that move the funnel.

Page speed kills conversion. A bloated theme, twelve marketing pixels, and an unoptimised hero image push Largest Contentful Paint over 3 seconds. Mobile bounce climbs, paid traffic loses 20% of its yield, and Core Web Vitals tank organic.
Inventory drifts between channels. The website oversells a product that warehouse already shipped to wholesale. Customer service apologises, refunds the order, and the brand pays for the marketing twice.
Abandoned cart automation that nobody trusts. Email sends 90 minutes after abandonment, the discount is too generous, margin gets eaten, and customers learn to wait for the discount before completing checkout.
Search returns nothing for half the queries. No synonym dictionary, no typo tolerance, no personalisation. The user types "trainers", the catalogue calls them "sneakers", the search bar shrugs, the sale walks.
Payments charge more than they should. A single PSP routes every transaction at standard rates. No 3DS exemption logic, no smart routing between acquirers, no local method support. The blended cost of payments creeps past 3%.
ERP integration that breaks every Tuesday. A flat file CSV runs on a cron job. The mapping changes when finance adds a new product attribute. Orders pile up unsynced and warehouse waits for an email confirmation that never comes.
Capabilities

Our eCommerce & retail capabilities

🛍️

Shopify, Magento & WooCommerce

Shopify Plus theme builds, Hydrogen storefronts, custom apps, and headless extensions. Adobe Commerce (Magento) module development, performance tuning, and B2B feature enablement. WooCommerce custom plugins and migration paths off legacy WordPress.

Headless commerce

Medusa, Saleor, commercetools, and Commerce.js as the commerce layer. Next.js or Remix storefronts, Storyblok or Sanity as the CMS, Vercel or Netlify edge for delivery. Sub one second LCP on mobile, Core Web Vitals in the green.

💳

Payments orchestration

Stripe, Adyen, Checkout.com, Worldpay, Braintree, and Razorpay routed through a smart engine with retry logic, 3DS exemption optimisation, multi acquirer failover, and per market local methods (iDEAL, Bancontact, UPI, Apple Pay, Google Pay).

📦

ERP, OMS & PIM integration

Bidirectional sync to SAP S/4HANA, NetSuite, Microsoft Dynamics 365, Odoo, Brightpearl, and bespoke ERPs. Akeneo, Pimcore, or Salsify for PIM. Idempotent message flows with reconciliation dashboards and replay tooling.

🔍

Search & recommendations

Algolia, Elasticsearch, Typesense, and Meilisearch for site search with synonyms, typo tolerance, and personalisation. Recommendations engines combining collaborative filtering, content scoring, and LLM semantic similarity for cold start products.

🏬

Marketplace & B2B platforms

Multi vendor marketplaces with split payments via Stripe Connect, Adyen for Platforms, or Razorpay Route. Vendor onboarding with KYC, per vendor inventory and shipping, dispute handling, and DAC7 reporting where applicable. B2B portals with quotes, approvals, and account hierarchies.

Compliance & regulatory considerations

Retail compliance is light compared to fintech, but the small obligations add up: PCI for card data, sales tax in every US state, distance selling rights in the UK and EU, and the new platform reporting regimes that catch marketplaces unaware.

PCI DSS v4.0 (scope reduction) GDPR & UK GDPR CCPA / CPRA UK Consumer Rights Act EU Consumer Rights Directive DAC7 marketplace reporting US state sales tax (Avalara, TaxJar) UAE VAT (5%)

PCI DSS is solved by avoiding it. The cheapest compliant store is the one whose servers never see a card number. We push tokenisation into Stripe Elements, Adyen Drop-in, Checkout.com hosted fields, or Razorpay's standard checkout, and audit every log line that could accidentally capture sensitive authentication data. The result is SAQ A scope rather than SAQ D, which translates to a self attestation rather than a four week audit programme. For subscription products that need vaulted card data, we isolate the cardholder data environment and use processor managed vaults rather than rolling our own.

UK and EU consumer law shapes the checkout, not just the legal page. Distance selling rights mean clear cancellation flows, refund timers that do not exceed 14 days, and unambiguous "buy now" buttons. The EU Consumer Rights Directive applies to digital goods too, and the latest Geo-blocking Regulation forbids redirecting EU customers between country stores without consent. We bake these constraints into the checkout flow rather than bolting them on with disclaimer text.

Marketplaces face a new reporting regime. DAC7 in the EU and the equivalent UK regulations now require platforms to collect, verify, and report seller information annually. We build the data collection flow into vendor onboarding, validate VAT numbers and tax residency at sign up, and produce the XML reports HMRC and EU member state authorities expect. US state sales tax via Avalara or TaxJar handles nexus thresholds that move every year.

Tech stack we use for eCommerce & retail

Boring infrastructure where it lets us move faster. The interesting code is in payments, search, and the integration boundary, not in reinventing the storefront.

Shopify Plus + Hydrogen Adobe Commerce (Magento 2) Medusa + Saleor Next.js 14 + Remix Node.js 20 + TypeScript PostgreSQL 16 + Redis Algolia + Elasticsearch Stripe, Adyen, Razorpay Akeneo PIM Klaviyo + Braze Avalara + TaxJar Vercel + Cloudflare
Retail / DevOps Transformation Multi brand retailer · 10 weeks · 4 engineers

Retail platform DevOps transformation: from weekly Friday releases to twenty deploys a day

A multi brand UK retailer was shipping to production once a week on a Friday afternoon, with a manual change advisory board that took three engineers half a day to populate. Hotfixes routed through the same process, so a misconfigured promotion sat broken for fourteen hours. We migrated the monolith into containerised services on AWS ECS, introduced trunk based development with feature flags via LaunchDarkly, automated the test suite to run in 8 minutes instead of 90, and put progressive rollout on every change. Twenty deploys a day became normal within six weeks, MTTR dropped from 6 hours to 22 minutes, and the team finally had time to ship the headless storefront they had been promising.

20×Deploy frequency
22 minMTTR (was 6 hrs)
8 minTest suite (was 90 min)
10 wksProgramme delivery

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FAQ

Common questions

It depends on your conversion ceiling and team. Shopify Plus and Adobe Commerce (Magento) get you to market fast and handle PCI for you. Headless commerce on Medusa, Saleor, or commercetools wins when your storefront performance, content velocity, or omnichannel surface area starts to bottleneck. Our usual answer for D2C brands under $20M GMV is to stay on Shopify and harden the theme. Above that, or when a native app and a kiosk and a website all need the same catalogue, headless usually pays for itself within a year.
Usually yes. The cleanest path is to never let card data touch your servers: Stripe Elements, Adyen Drop-in, Checkout.com hosted fields, or Razorpay's standard checkout tokenise the PAN inside the processor's iframe. Your application only ever sees a token. That keeps you in PCI DSS SAQ A territory and avoids the four week SAQ D audit programme. Where you genuinely need vaulted card data for subscriptions or one-click checkout, we isolate the cardholder data environment with network segmentation and short-lived credentials.
Yes. We have built bidirectional sync layers between Shopify, Magento, and headless storefronts and SAP S/4HANA, NetSuite, Microsoft Dynamics 365, Odoo, and bespoke ERPs. The hard problems are not the API: they are reconciliation when an order, an invoice, and a stock move drift apart. We design idempotent message flows on Kafka, RabbitMQ, or Azure Service Bus, with a reconciliation dashboard and replay tooling so finance can fix a bad day without engineering.
Yes. Our default is Algolia or Elasticsearch for search, with synonym dictionaries, typo tolerance, and personalisation rules tuned to your product taxonomy. For recommendations we use a mix of collaborative filtering, content based scoring, and LLM driven semantic similarity for cold start products. We measure with click through rate, add to cart rate, and revenue per session against a holdout, not vanity dashboards. The honest answer is that 8 to 12% revenue lift is achievable; double digit improvements depend on baseline.
Yes. We have built marketplace platforms on Medusa with custom vendor logic, on Saleor, and from scratch on Node.js plus PostgreSQL. The core problems are split payments (Stripe Connect, Adyen for Platforms, Razorpay Route), per vendor inventory and shipping rules, vendor onboarding with KYC, and dispute handling. We also handle the consumer law obligations: UK distance selling, US state sales tax via TaxJar or Avalara, and the EU DAC7 reporting where it applies.
A focused D2C storefront on Shopify with custom theme, payments, ERP sync, and abandoned cart automation typically ships in 6 to 8 weeks with a 3 person team. A headless build on Medusa or Saleor with a Next.js storefront, search, and a back office takes 10 to 14 weeks. Marketplace platforms run 14 to 20 weeks for a credible v1. AI agents handle scaffolding, schema migrations, and tests; senior engineers own performance, payments, and the integration boundaries.
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