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Support & Operations · India
L3

Hire L2/L3 Support Engineers

Senior support engineers handling production debugging, root cause analysis, log + tracing analysis, on call rotations, and live hotfixes.

Hire a L2/L3 Support Engineer → See All 22 Roles
Skill Set

What our L2/L3 Support Engineers know cold

Every engineer you hire from RG INSYS is benchmarked on these areas before they touch your codebase.

Debugging

  • Reading production logs at scale (OpenSearch, Loki, Splunk)
  • Distributed tracing (OpenTelemetry, Jaeger, Tempo)
  • Database slow query analysis
  • Network and TCP debugging (tcpdump, Wireshark)

Stack Knowledge

  • Node.js, Python, Java, .NET runtimes
  • PostgreSQL, MySQL, MongoDB, Redis
  • Kubernetes, Docker, AWS basics
  • VoIP (SIP, RTP) for telecom support

Incident Response

  • On call rotations and runbook execution
  • Hotfix branching, deploy, and rollback
  • Customer comms during P1/P2 incidents
  • Post incident reviews and 5 whys RCA

Tooling

  • PagerDuty, Opsgenie, FireHydrant
  • Statuspage, Better Stack incident comms
  • Jira, Linear, GitHub for ticketing
  • Postman, k6, sngrep for reproduction
What They Build

Real work delivered, not hypothetical

Sample Engagements

Recent L2/L3 Support Engineer work at RG INSYS

Ran 24×7 L2/L3 support for a UK ITSP's FreeSWITCH + Kamailio stack with sub 30 min P1 response over 18 months.
Diagnosed and patched a production memory leak in a Node.js platform during a peak incident, cutting recovery time from hours to under 30 minutes.
Set up structured RCA process for a fintech, reducing recurrence rate of P2 incidents by 60%.
Engagement Models

Three ways to hire your L2/L3 Support Engineer

Switch models anytime. No long lock ins. 2 week trial available.

Hourly
From $30/hr

For short tasks, code reviews, urgent fixes, or proof of concepts.

  • Minimum 20 hours/week
  • Weekly time tracking and reporting
  • Cancel anytime with 1 week notice
Most Popular
Dedicated L2/L3 Support Engineer
From $3,500/month

A full time L2/L3 Support Engineer dedicated to you, embedded in your standups and tools.

  • 160 hours/month, fixed monthly cost
  • Direct Slack, Jira, GitHub access
  • Daily standups in your timezone
  • 2 week free trial available
Dedicated Team
From $7,000/month

L2/L3 Support Engineer + supporting roles (frontend, backend, DevOps, QA) under one tech lead.

  • 2 to 8 engineers + tech lead included
  • Sprint planning every 2 weeks
  • Code reviews and CI/CD pipelines included
Why RG INSYS

A L2/L3 Support Engineer who codes with AI from day one

Hiring a L2/L3 Support Engineer from RG INSYS is different from a typical staffing engagement. Every engineer on our bench uses Claude Code, Cursor IDE, and GitHub Copilot daily. That is not a sales line, it is a hard requirement on day one of the contract.

For you that means three things. Faster shipping, the AI handles the boilerplate so the engineer focuses on architecture, edge cases, and your domain. Lower cost, you get senior India based engineers at the rate of UK or US juniors. Higher quality, AI generated tests run on every PR before human review, and our internal benchmarks show roughly 2.5× to 3× output uplift on production codebases.

If the engineer is not the right fit in the first 2 weeks you pay nothing for the trial period and we replace them at no cost. NDAs are signed before any disclosure and full IP is assigned to you, the code lives in your repos under your accounts.

FAQ

Common questions about hiring a L2/L3 Support Engineer

How quickly can a L2/L3 Support Engineer start?

Most L2/L3 Support Engineer roles ship a 2 to 3 person shortlist within 48 hours of a signed NDA. The chosen engineer typically starts within 5 to 10 working days, depending on your interview pace.

What level of seniority do you provide?

Our default is mid to senior (4+ years of production experience). We also have principal engineers for architecture work and tech leads available on request, both at higher monthly rates.

Can the L2/L3 Support Engineer work in our timezone?

Yes. Engineers commit to a flexible 8 hour day with at least 4 hours overlap with your team. UK, EU, US East/West, UAE, and Australia are all supported.

Do you replace the engineer if it's not a fit?

Yes. The first 2 weeks are a paid trial. If you decide not to continue, you pay nothing for the trial and we replace the engineer at no cost.

Who owns the IP and the code?

You do. Every engagement includes a full IP assignment clause and an NDA. The code lives in your repos, on your infrastructure, under your accounts. We do not retain copies after handover.

What happens if the engineer is on leave or sick?

Planned leave is communicated 2 weeks in advance and is covered by a backup engineer briefed by the primary. Unplanned sickness is handled the same way. You never pay for time the engineer isn't producing.

Free shortlist within 48 hours

Ready to hire your
L2/L3 Support Engineer?

Tell us the role, stack, and timezone. We'll send a 2 to 3 person shortlist with CVs, GitHub, and rates within 48 hours. Free 2 week trial available.

Hire a L2/L3 Support Engineer →

Typical response within 4 business hours · NDA on request before any disclosure

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